Ethan Allen Corin Dining Table
A link has directed you to this review. Its location on this page may change next time you visit.
Page 12 Reviews 310 - 340
Doris of Wildwood Crest, NJ
Original review: Dec. 5, 2011
Guess what? Good news for you, no complaint. I have had an Ethan Allen Black Finish complete dining room set since the early 70's. I love it. It has served us well through all these years. However, I have a problem. I need someone in the finishing department to help me, since a Sharpie white pen "exploded", and I now have dots all over the beautiful finish. The contents of the pen contained alcohol, according to the Sharpie people. I need help desperately, before Christmas, so my table looks as great as it always has.
Original review: Nov. 20, 2011
My husband and I went into the Ethan Allen store in Pembroke Pines, FL. I went to Ethan Allen because I thought they were a good company but after reading all of the complaints and from what I have experienced, I can't believe they are still in business especially nowadays and I'm pretty unsure what I'm going to do. I was looking at two Curio Cabinets, Ana printed out pictures for me and I went home to think about it.
I called her and asked when she had time if she could measure the inside of the shelves for me and she could call me back. After an hour 1/2, there's no phone call so I called her again and she stated she was with a customer and would call me back in 10 min. 3 hours later, still no call. I waited till the next day mid-afternoon to see if she would call and still no call. I called and spoke with the manager which, to be honest, she made excuses for the sales person. All Ana could have done was give the information to the girl that was at the front desk (the greeter) and have her call me.
I guess Ethan Allen must me doing very well if they can afford to lose customers. The manager also doesn't know how to keep a customer, I suggested that they should have given me a discount and not give Ana her full commission since she did not follow up with me. I love the piece that I want but I think I just might go somewhere else. It seems that they either don't stand behind their product or don't care about customers.
About a month ago, I went into that store and half of the store was empty. I thought they were moving or going out of business. Not one sales person approached me and I walked the whole store. The manager should have posted a note or someone should have said they were redoing the store and putting new furniture out. I guess that should have given me a hint about the customer service they provide. Many of my neighbors thought the same thing that they were closing.
Read full review
Dorothy of Marina del Rey, CA
Original review: Oct. 21, 2011
I had a horrible experience with Ethan Allen. I purchased over $2000 in bedroom furniture that after 2 years went defective. After review of the defective furniture by the service representative, Ethan Allen accused me of damaging my own furniture. And they refused to do anything to right this obvious defect with the furniture. I later learned that the furniture had been returned by several customers due to the exact same defect.
Original review: Oct. 17, 2011
We are now up to 4 months for delivery of over $20,000 in furniture promised to be delivered in 2 months. We have had bits and pieces delivered 3 times now, with the bulk of the order in their warehouse. Despite the wait and the demands they made on our time delivering minor pieces, they refused to deliver for two more weeks as "our area is not on the schedule". All requests to the store for help were ignored. We spent our money and that's the end of service. We want furniture in the 2 months they promised or responsive service. "Forget about Ethan Allen". We will never walk in to their store again and we hope you don't either.
Charles of Massapequa Park, NY
Original review: Oct. 16, 2011
My wife and I ordered a sectional for $3,900 on 6 Jun 11 and I still have not received it to this date, 16 Oct 11. They said that it was badly damaged when it came from the factory and had to make another one. I will never buy anything from them ever again. You can take that to the bank because I'm done with them. I'm going to try to get some money off on this piece for this long wait.
Original review: Sept. 28, 2011
I have a bad experience in this store. I would never shop in this store again, or other Ethan Allen stores. There is a lot more to this story.
Original review: Sept. 26, 2011
I purchased a $500 mirror five years ago at Ethan Allen store on 6025 West Main Street in Kalamazoo, MI, and when it was taken down to move to my new residence, it fell apart, the frame from the mirror.
I called the store 10 days ago and nobody returned my call. I was told that it was not under warranty and the company would not do anything about it. Later the staff (Mary **) stated that I could take the mirror to the store and they would look at it and get in touch with the corporate office and they would return my call with a decision. Once again, they never called me back.
When I called today, I spoke with the manager Annie and she said they would not fix the mirror or do anything about this. I can not believe that a company would not stand behind their product. Why would a brass mirror simply fall apart from the frame after hanging on the wall for five years? It is a heavy mirror but should be engineered to withstand holding together. I told Annie that I would not ever buy any other products from Ethan Allen. She simply stated, "I am sorry you feel this way about it."
I will tell others through word of mouth that this is not a company that stands behind its products and they quite frankly were rude and disrespectful to me. When going to the store with the mirror, they told me they need not hear about my story, they've heard it before.
How different they were when I went to order two complete rooms full of furniture? They were so sweet and accommodating. They gave me no suggestions how to repair the mirror or further resolve the problem. We spent over $20,000 with our orders and now this is how the company responds. I have antique furniture and mirrors that are 75 years old that are holding up better than Ethan Allen's product. I am bitterly disappointed.
Read full review
William of Falls Church, VA
Original review: Sept. 23, 2011
I recently purchased a sofa from Ethan Allen's - Tysons Corner Design Center at 8520 Leesburg Pike, Vienna, Virginia 22182. The salesman who sold me the sofa mistakenly informed me that the cushions of the floor model were representative of the sofa I was purchasing, and did not inform me that what I was buying was different from the floor model, which he represented to me as identical.
When the sofa was delivered, I was surprised that it was different, and not the same, as the sofa that the salesman had sold me. In good faith, and pursuant to Ethan Allen's sales receipt and Terms and Conditions of Sale, a copies of which are attached, I have contacted Ethan Allen numerous times and attempted to return the sofa. Unfortunately, the Ethan Allen personnel I have contacted have refused to acknowledge that I contacted them, not been cooperative, and in the case of the District Manager, made bizarre statements about the attached Terms and Conditions of Sale document.
On or about November 3, 2010, I purchased a sofa from Ethan Allen salesman, Eric **. The sofa was delivered to my house on December 17, 2010.
On December 18, 2010, approximately 24-hours after the sofas delivery, I placed a telephone call to Salesman ** and explained that the cushions of the sofa delivered to my house were different from the floor model that he had shown me, and were not the same as the floor model, which he represented to me as being identical. I explained that the cushions are much too large, and different from the ones I tested and sat on in the showroom. That model had softer cushions. I went on to say that the manufacturer stuffed the cushions with so much filling that the cushions were much thicker and fatter than the ones in your showroom. The cushions were so much thicker that when I sit on the sofa it made me feel as though I am being pushed off the sofa by the too-large cushions. I stated that the cushions were not a good match for this size of the sofa because they take up and absorb so much of the available sitting space on the sofa as to not leave enough room for people to sit on the sofa.
I explained to Salesman ** that because I had agreed to purchase the sofa in good faith, but had been sold a sofa that had been misrepresented as being the same as the showroom model, and was unacceptable, I was returning the sofa to Ethan Allen pursuant to the sales receipt and Terms and Conditions of Sale document. I stated to Salesman ** that I wanted Ethan Allen to pick up the sofa and give me a full refund without penalty because of the misrepresentation.
Salesman ** explained to me that a return would be impossible at that time. Salesman ** asked me to unzip the cushions, press all the air out of them and again check their performance. I was also told that the cushions would probably have to break in over time. If this didn't work, Salesman ** explained that the defect with the sofa might be a warranty issue and that an Ethan Allen representative would have to visit my home, inspect the sofa, and the Ethan Allen would subsequently make a decision as to correct or replace to sofa or cushions. In any event, a return would not be possible until Ethan Allen made a ruling as to what the problem with the sofa was.
I visited my local lumber yard, purchased a piece of plywood, wrapped the cushions and covered them with the plywood and parked my two-ton automobile on the cushions for several days. This action did not break in the cushions. Subsequent to my telephone conversation with Salesman **, Ethan Allen Customer Service Representative Chris **, at telephone number **, stated in a message to me: "The -6 cores should not be performing like this. I will send my Upholstery Technician to inspect. Expect a call from Eric (Technician) in the next 48 hrs. to schedule service."
A representative of Ethan Allen subsequently visited my house, inspected the defective sofa, took photographs of the sofa, and stated to me that someone from Ethan Allen would contact me in the next week-or-so.
Having not received the promised call from Ethan Allen, I again contacted Messrs. ** and **. Both stated there was nothing wrong with the sofa, and that Ethan Allen had no obligation to take any further action. I explained that pursuant to the Terms and Conditions of Sale document, I still wanted to return the sofa refund, but I was told that since the three-day return period had expired and my only alternative was to purchase softer, replacement cushions.
Since I need a sofa and wanted very much to avoid litigation, I continued to try to work with Ethan Allen. I contacted Salesman ** about how to go about obtaining replacement cushions. Again, having not received any response I sent another message to Salesman **. This is his response to my question if he had received my message: @I didn't. I'm sorry; I'll get right on that today and will be in touch with what service says.''
After some time, Salesman ** contacted me and stated that replacements for the defective cushions would cost me approximately $250. Needless to say, I was disappointed.
Subsequent to my communication with Salesman **, I met with Ethan Allens Tysons Corner Design Center Manager Brenda ** who, like other Ethan Allen representatives, was dismissive of my concerns and refused to accept my request for refund stating that the return period had expired. Ms. ** dismissed the fact that I had tried to return the sofa within the period allowed by the Terms and Conditions of Sale document, and she pressured me into paying $262.50, for new replacement cushions.
After receiving the new cushions some time later, I discovered they still did not perform as the floor model cushions did at the Tysons Corner Design Center. I again wrapped the cushions, covered them with the plywood, and parked my two-ton automobile on the cushions for several days. This action did not break in the cushions. The new cushions I was pressured and forced to purchase do not have an acceptable appearance and do not look like my original cushions. The new cushions I purchased are wrinkled, crumpled, and ugly. The new cushions I was pressured and forced to purchase also did not come with material for the throw pillows that are standard with the sofa. Although I paid for them, I suspect Ethan Allen wants additional money from me.
In an attempt to confirm that the Ethan Allen representatives at the Tysons Corner Design Center had not been honest with me and had, and continued to, deceive me, I visited Ethan Allen Salesperson Lauren **, Ethan Allen, 2900 Wilson Blvd., Arlington, Virginia, on or about February 9, 2011, a copy of SRs business card is attached. SR stated to me that if wanted to purchase the same sofa I purchased the Tysons Corner Design Center, I should select the type of cushion I preferred by sitting on the floor model there at the Arlington store. SR stated that I should be careful because the cushions on the floor model were not the same as the cushions that I would receive because the floor model was similar to a rental car it had been sat on so many times by so many people over such a long time that the cushions were only a rough approximation of the sofa I would be purchasing.
Because of Ethan Allens bad faith and dishonest treatment of me, I contacted Ethan Allens corporate headquarters in Danbury, Connecticut. I spoke with Eddie ** and his supervisor at telephone number **. Mr. ** initially returned my telephone calls, but stopped returning my calls after my second or third call. Mr. ** was not helpful.
Subsequent to my contact with Mr. ** and his supervisor, I received a call from Ethan Allen District Manager Cheryl ** at telephone number **. I explained all the issues with the defective sofa that I had purchased how I had tried to return it and how I had been stonewalled and pressured into purchasing new cushions at my expense, etc. As with other Ethan Allen representatives, District Manager ** was uncooperative. With a new twist of bad faith and dishonesty, District Manager ** insisted that I had not paid for the replacements for the defective cushions and that Ethan Allen had paid for them! District Manager ** continued with her dishonesty and stated to me that the paperwork provided to me at the time of purchase stated that Ethan Allen furniture requires a break-in period! Although Ethan Allen has still not provided me with a receipt for the replacement cushions I paid for, a copy of my credit card statement is attached indicating that Ethan Allen charged me $262.50, on March 24, 2011. Additionally, the attached Terms and Conditions of Sale document stating nothing about break-in periods.
A search I conducted of the World Wide Web revealed dozens of internet complaints about Ethan Allens lack of candor when retailing furniture to the public. I am seeking a full refund of the purchase price of the sofa and the purchase price of the cushions. I am also requesting Ethan Allen visit my house and remove the sofa and cushions.
Read full review
Original review: Sept. 10, 2011
After an order was written up for a sofa and chair, the saleslady was asked if our old sofa and chair could be picked up at the time of delivery. She assured us that they could. When the delivery was made, we were told they do not do that. So we were left with a living room full of furniture to the point that we cannot walk in our living room now. I am 75 and unable to move the furniture on my own. All the store will do is apologize, which does not help us. The saleslady claims now that she does not remember.
We would not have made this purchase without a means to remove the old furniture. Basically, the saleslady lied in order to make a sale.
Read full review
Original review: Aug. 20, 2011
I have recently been looking at purchasing a nassau 37" ottoman in aroya spice from Ethan Allen. It's a beautiful piece. It is on sale (per ethanallen.com) until Sept. 5 at a starting price of $449 plus cost of fabric. I found out the fabric I like is $86 dollars per yard, which I think is ridiculously overpriced, along with the cost of labor to upholster the ottoman. It was going to total the final price to over $800. So, I thought no thanks! Not to mention, there are these horror stories from unsatisfied clients. I definitely will not be making any purchases from this company.
Original review: Aug. 1, 2011
Ordered a dining table with 4 wheat back covered chairs. Waited almost 14 weeks for it to come and they sent the wrong fabric. It was a mistake on the design center. My copy had the correct code. They told me I still had to pay in full. They would correct the problem and come out with correct pads. 4weeks later no news from Susan at the design center. I had to call her and she gave me some story and that now it would take another 5-6 weeks. For chair pads!
Not acceptable my house is furnished with Ethan Allen from the North Andover mass store never had a problem I would advise everyone never to deal with thePlaistow NH store.
Original review: July 28, 2011
I ordered a kitchen set but wanted a different stain. I should have kept a piece for control but didn't. The table was the wrong color so instead of providing me with options and standing behind their product, I was told I would have to live with it. I'm also waiting for an appointment for a finisher to fix some scratches on the chairs and tables. I have spent over 50000 dollars with this designer but would not use her again or Ethan Allen.
Original review: March 5, 2011
This company just makes my blood boil. I bought a bed for my 4 year old daughter that is criminally unsafe. Imagine raised bed 1 foot above ground, box spring, 9 inches and mattress, 11 inches. She can't even climb in. And Ethan Allen will not take the whole set back, only the bed but Ethan Allen delivered the mattress to our home before the bed. After we made a complaint, they suggested a lower profile box spring which will take another 6 weeks to arrive and when I asked the salesperson if she expected my daughter to sleep on the floor after buying a $3000 bed, she told us that would be our decision.
We ordered the set in December and only accepted the mattress before the bed because it would take another 8 weeks for the bed and we were informed by the company that it was advisable to take the mattress and box spring first. The bed is a four poster canopy bed (obviously appealing more to a little girl than say a 30-year old man) but it is so high off the ground when you add in the normal box spring and mattress that we find it unsafe in the circumstances. We specifically told the salesperson that the bed was for a child and that is what we find upsetting that the company would sell us a product so obviously inappropriate and unsafe. Do not, I repeat, do not deal with this company. We feel so violated.
Read full review
Original review: Dec. 2, 2010
I purchased the Pratt Sofa, model 207933, fabric 72201 Burgundy Palazzo (F), Cushion down $2779.00 original price. I received the merchandise and a few days later, discovered the side pillow were made of down but not the cushions. I contacted Ethan Allen and left a message with Janet the manager. She did not call back. I called customer service and Karen priced my sofa at $2779.00 with down. I did not receive the down, she acknowledged and she would talk to Sue and get back to me. I contacted 2 other salespeople at Ethan Allen and am still receiving the $2779 and $2749 price for the down. Sue insisted her pricing is correct and that I did not order down. I am also receiving a $450 up charge quote for down from Sue while the other sales reps are quoting $150 up charge or difference. I left another message for Janet.
Original review: Nov. 19, 2010
I had silhouettes hung 2007 in my great room with insufficient brackets, there should have been 5. Only 3 were installed. Everything was shipped to Nevada from New York and installed through Hunter Douglas. So on Monday, Nov 16th 2010, the whole rod and curtain come tumbling down and almost hit me on my head. I could not believe this. This began my nightmare of trying to get Ethan Allen to get someone to my home. I called Utah, Colorado, New York, Maryland and Arizona, everyone just kept passing the buck, and including trying to reach Hunter Douglas to find out who installed (the man's name and number). No one seemed to know.
Finally, I got someone in Arizona and as of today still have no one to come out and fix. I then took it upon myself to thumb through the yellow pages and lo and behold found this great man. He came today and fixed the bracket as well as installed a few others to make sure this would not happen again. Now I am trying to be reimbursed the money I just laid out. I am dealing with Conn., the main headquarters. I hope to have an answer tomorrow . The bottom line is they need some kind of repair center set up here. They closed the store in New York where I initially made my purchases. I spent $30-$40,000. I also had bought another shade in New York for my bedroom; it kept breaking. I kept paying for repair. Finally I gave up because the people said it was not their problem, made in New York. New York said to me what could they do, I was in Nevada. I would like to get rid of it and get shutters. I never asked for money for that.
Read full review
Original review: Nov. 18, 2010
Is it possible for me to reply to the individuals that filed their complaints with you about Ethan Allen? I received the same treatment from them and I'd like to find out what the outcomes in their cases are and whether they have any advice. I would greatly appreciate your reply.
Original review: Nov. 6, 2010
I purchased 3 items from Ethan Allen on May 2010 and placed 50% down, with additional payments made to current date. One purchased item arrived July 2010, but was damaged. At the end of Sept 2010, we were notified that all items, including the replacement for the damaged piece had arrived and once the bill was settled, they are available for delivery. Due to vacation plans, we requested delivery at the end of October. After returning from our vacation, I requested the amount due for full payment so delivery could be scheduled. The Billing Department has not been able to provide an accurate statement of the amount due. For 3 weeks, as of this time, I have requested billing information multiple times and still can not get an accurate accounting. Many of the times I have called and the front desk person would tell me that either nobody was available in the Billing Department to help me or that the store manager was not available.
Original review: Oct. 29, 2010
My wife and I have been long-standing Ethan Allen customers, having made numerous purchases over the years from their stores in Northridge, Thousand Oaks, and Ventura, California. During the past decade, we have made many purchases from other stores other than our local Ventura store because the Ventura store has consistently been disorganized and poorly managed. My wife and I greatly regret making our most recent $25,000 purchase through the Ventura store.
My wife and I have been very frustrated and disappointed with the lack of professionalism shown by their staff, particularly Janet ** and Breanne **. When there have been problems with our purchase, they have not followed through to ensure that the challenges are resolved and that we are satisfied. When we initially made our purchase on July 16, 2010, we were promised that the window treatments and rug would be delivered within 4 weeks to 6 weeks. We were also asked to pay for one half of the purchase up front and the balance upon our receipt of our entire purchase. After almost 10 weeks, we have received only about $4500 worth of our initial $25,000 purchase, and neither Janet nor Breanne have been able to provide us with an estimated date for the delivery for the rest of our purchase.
We have repeatedly been told that the material for the curtains and the rug are back ordered. After receiving a portion of the order, we were given the option of picking other materials for the rest of our order because their employees did not know when or if we would receive the items. We would never have placed the order if we had been told they might not be able to provide us with the materials, particularly newer materials. It is mystifying that a national corporation, such as Ethan Allen, has been out-of-stock on standard materials for three months. It has been very upsetting to have Ethan Allen employees calling us to pay the balance on the three curtains we have received, particularly when we were told that we would pay the balance when all of the items were delivered.
I am very uncomfortable giving Ethan Allen more money, when so many businesses (particularly in this industry) are going out of business and when their employees cannot confirm that the material is even available. Again, I paid about $12,500 on July 16, 2010, and 10 weeks later, I have only received about $4500 of merchandise, some of which was damaged. I do not think it is reasonable nor fair to expect me to pay another $2300 when I have no idea when or if the rest of my order will be delivered. Further, my wife and I are both frustrated that their employees can find time to call us to request payment, but can never find the time to call us to update us on the delivery of our order.
We were also really disappointed with the process leading up to our purchase. We scheduled an appointment for Breanne to come to our home and to go over fabric samples. I took time off of work from my medical practice, only to have Breanne cancel the appointment at the last minute. When she did come to our home one or two weeks later, she certainly created the impression that she postponed her appointment because we were the only meeting for the previous Friday, but on the day she rescheduled, she had booked two other appointments in Santa Barbara and had made arrangements for a date after she met with my wife and I. Even more disconcerting was the long delays in getting Breanne to follow-up on our order, to the point that I contacted our regional manager, Peter **, because of imminent price increases.
Breanne had told us that the prices would go up by about 10 percent at the beginning of July 2010. There were further delays of weeks for Breanne to provide us with the contracts and measurement information. When we went to review the fabrics and finalize our purchase, Breanne had mistakenly selected the wrong fabric for our master bathroom, and my 9-year-old son and I both immediately noticed the mistake. Further, as we were finalizing our purchase and the store was about to close, we realized that after about four or five weeks of discussing our order with Breanne, she had never asked us about our preferences for curtain rods, valances, trim, and hardware. Even though we had been to the Ventura store several times, she never showed us the displays for these essential elements of our purchase. Next, Breanne and Janet miscalculated our order so that the contracts had to be revised. The series of errors and mistakes went from frustrating to comical to disturbing.
Twice during the past year we have been promised the option of no-interest financing for 6 to 12 months, only to be told that we did not qualify for financing, despite our 780-790 FICO scores and my good income. We are very frustrated about our interactions with Ethan Allen, particularly the Ventura store. If we cannot get these matters resolved within the next week, we will be forced to dispute the entire purchase with our American Express credit card.
During the past four months, I have spent an inordinate amount of time attempting to complete a $26,000 purchase through Ethan Allen. Obviously, Ethan Allen does not value my business, and clearly they have not regard for my time or treating me with basic human decency. During an era in which Thomasville is closing stores, I am surprised at Ethan Allen's myopic business strategies. The fact that Ethan Allen has not delivered my order in accordance with our contract, and the fact that Ethan Allen has repeatedly ignored my requests to resolve this matter raise serious concerns about Ethan Allen's business ethics and lead me to wonder if Ethan Allen is going to make a fraudulent money grab before going out of business.
I paid Ethan Allen over $13,000 back in early July 2010, and after four months, Ethan Allen has only delivered about 10 percent to 20 percent of my purchase. In good faith, I paid Ethan Allen the balance on the items I received. Due to the lack of response from any management figure at Ethan Allen, whether the local manager, Janet **, the regional manager Peter **, or the corporate office, Ethan Allen has fully neglected this problem to the point that I am considering filing a complaint with the Ventura County and Santa Barbara County District Attorneys. I have disputed the charges through American Express.
Given their total disregard for me as a customer, if Ethan Allen cannot deliver my entire purchase along with a discount for the time I have had to waste on rectifying this matter, I think we may need to cancel the entire order. I am not interested in purchasing custom draperies in green to match a $10,000 custom area rug, only to have the area rug never delivered. Additionally, my Ethan Allen Avenue Collection bed frame is falling apart due to poor workmanship. I would like Ethan Allen to repair this problem at no charge to me.
Thank you for your thoughtful consideration of this matter. I look forward to your immediate reply.
Read full review
Original review: Oct. 27, 2010
Disregard my complaint, we came to an agreement. Thank you.
Original review: Oct. 27, 2010
I purchased a sofa and a chair waited 8 weeks, then it came the sofa was beautiful the chair had to go back it was cut all the way around with a box cutter and it was dirty so they put it back on the truck. And then they contacted me it would take another 6 weeks, after 2 weeks when I kept calling to find out how much longer I would have to wait they said they can't give me the same material because the dye lot didn't match. I was never shown the dye lot I should have made that decision not the factory, how different could it be.
So I went into the store again and it's not easy going to the store, it's in garden city and I'm in Brooklyn and you could only go when your sales girl is there, no one can fill in for one another. So if that particular girl ever won the lottery and left, the customer would be in trouble, I worked on Wall Street as a trader and if one of us was out someone else filled in.
I had no other option but to pick another material I pick the best I could, now it was delivered it doesn't look good near the sofa and other 2 chairs I bought from them it's too busy 3 different materials in one room. I told them it was just delivered and it doesn't look good and I want the original material
I picked whether it matches totally or not anything would look better than this. They told me I can't, why not? They shouldn't have made that decision were I was forced to settle for a fabric that wasn't my 1st choice. I need the same print I originally picked for my sofa it wasn't my fault the idiot that delivered it cut the whole chair taking it out of the paper.
They have the material it's available, it's the second fabric that's not available anymore. I asked them take back the sofa and match it to the chair but the sofa and chair have to match. I have 3 different fabrics in the room, too much I wanted the sofa and chair to match and the other 2 chairs are fine. Now they're saying they can't do anything for me, I chose the fabric I had no choice they didn't want to give me my fabric that I originally picked with the excuse it didn't match the dye lot, ridiculous how much off could it be, I had to settle for a totally different fabric that I really didn't want. The chair material is discontinued.
I spent over 6,000.00 dollars now they tell me since I'm unhappy they can sell me the material at cost for the chair and reupholster it, with the original fabric I picked. Why should I have to pay what I originally ordered? Why did they put me through picking new material why didn't they send me the swatch of the new dye lot to begin with, instead of insisting I have to pick a new material? Why should I spend more money, I bought 2 chairs, sofa and loveseat, from them. To make insult to injury I said should be compensated for this, they said o we will give you.
A gift check for $125.00 they didn't send me a check they gave me an in store credit, big deal they get their money back anyhow. I only want my chair done over in the original fabric I picked for no extra charge. This whole mess wasn't my fault, I didn't change my mind, they wouldn't listen to me, and send me a swatch of the new dye lot and make me make the decision now they are and at my cost. And left the customer would be trouble. I was a trader and when one of us was out life didn't.
Read full review
Elizabeth of Clarksburg, MD
Original review: Oct. 12, 2010
We have been very disappointed with the customer service we have received over the past six months working with Ethan Allen. Although we like the design itself, the execution has been incredibly poor.
1) Limited communication regarding the status of our order between ordering and first delivery. We sent numerous emails to the Sales Associate asking for updates or about repairing items (see below) with zero or delayed responses.
2) We received a crooked $800 crystal lamp and reported that to the Sales Associate. (a) She said she needed to take pictures of it, so we worked to set up an appointment for her to come to the house. After much back and forth to find a convenient date, we made an appointment and I hurried home from the office at lunch. However, the Associate was late and I had to get back to the office for a meeting. In trying to reschedule, I just asked if I could take the picture myself, which was now an acceptable alternative for the Associate. I was astounded that this wasn't suggested initially to save time and unnecessary efforts. (b) It took 3 months for anyone to contact me about receiving a replacement and when it was finally delivered 4 months later, it too was defective.
3) We were not notified that the fabric for our curtains was discontinued, and only found out by calling the store for an installation update 3 months later. The fabric had been discontinued several weeks prior and our representative had been asked to call us to get a new fabric chosen a long time ago. This was certainly a shock to us having heard nothing about it, while expecting that the curtains were to be installed later that week!
4) Curtain installation, though quick, was riddled with problems which the installer tried to hide: (a) Chipped chair; chipped side table; chipped media cabinet; scuffed walls. (b) We did not hear from anyone about repairs for several weeks after complaining. Our project cost approximately $25,000 and I am shocked at the amount of problems that we encountered with practically zero effort made to retain us as an ongoing customer.
Read full review
Original review: Sept. 27, 2010
I ordered a leather sofa from Ethan Allen in Aug. 2010. Before ordering the sofa, I carefully measured the front doorway and elevator to be sure it would fit. I was told by Ron that they could send someone to measure to be sure it would fit and I said that would be fine. He asked the size of the front door and I told him 36 inches. He replied that that was a standard door and the sofa I wanted was 35 inches wide. It shouldn't be a problem but if there was, the delivery men could remove the legs.
The sofa arrived Sept. 25. The delivery men couldn't get it in the elevator and, after carrying up two flights of stairs, couldn't get it in my front door. They turned it around a few times and managed to get half of the sofa in. They pulled it back out and told me they couldn't fit it in. I told them to remove the legs. They said they didn't do that, I needed special service.
I told them to try again and I was told they had other deliveries and needed to get to Connecticut! They took the sofa back. I called Ethan Allen and apprised them of the problem. They informed me that the sofa could be "deconstructed and reconstructed" in my apartment. That would cost me $350! This was customer service.
I called the design consultant, Ron. He told me that they did this all the time and why was I getting so upset. The sofa wasn't due to be delivered until Nov. so I was ahead of schedule. I called customer service again and was told I needed to speak to "Lisa" but she wouldn't be in until Monday Sept. 27. I left a voice message and my number. I called Lisa on Sept. 27 and she still wasn't in. I'm still waiting for Lisa to call me. I shouldn't have to pay the additional charge for Ethan Allen's errors.
Read full review
Original review: Sept. 23, 2010
My husband and I wanted t buy a nice dining room set now all the kids were grown, we went to their showroom, we picked out a table and 4 chairs she had no computer and said the one in the store wasn't working at the time so we picked from a catalog. A few days later she called and said the table was discontinued and to go on line and pick another one out, when I started looking there was the table so I called the number and was helped by Rory which I guess is in online sales. I was told they did have the table and when she went thru the rest of the order the wrong chairs had been ordered also, I was asked if I just want to go ahead and order it all again from them which was also a few hundred dollars less than the saleswomen charged us.
Then the fun began the table leaf was damaged and 2 of the chairs when it finally arrived so my husband sent them back, so now we have half a table and only 2 chairs we are still waiting for a new table top and chairs and now if we cancel the order they get to keep $250 of our hard earned money also the saleswomen completely misrepresented the wood, she gave us a sample to look at and it was supposed to be a hardwood and the one we got is soft wood now this has all been going on since June so no family dinners at my house.
Read full review
Original review: Sept. 11, 2010
I place an order for 2 Metropolitan chairs on March 29, 2010. The sales associate told me the chairs took 4 months to manufacture. She told me that legally, I was not obligated to purchase the furniture if the chairs were not delivered by July 18, 2010. Needless to say, the chairs have not arrived. I called the store two days ago to find out what happened to them. The phone person told me that they had lost my phone number and couldn't call me for delivery. The chairs were in the warehouse. She asked me my phone numbers, I gave her my work and cell phone numbers and haven't heard from her. I was lead to believe a phone call would be the same day.
I'm not really sure where to go from here. I agonized a long time over the chairs before I ordered them. I'm not an impulsive buyer, which is why I've lived with hand-me-downs in my living room for 10 years. But now, I'm kinda **. I hope the chairs are being made in North Carolina by some hard working person and not in some cheap factory in China. I've read other reports of poor quality craftsmanship and fabric pulls on some of the delayed items that customers have ordered. I'm seriously considering canceling my order and going to Crate and Barrel. I need chairs but I don't need to be taken for a ride.
Read full review
Original review: Sept. 9, 2010
I had placed an order for a sofa and chairs on May 1st, 2010 and I was very clearly told that the delivery would occur in a maximum time period of 12 weeks or most probably sooner. Half of my order, chairs and pillows, were delivered within this timeframe, however 18 weeks later, I still do not have my Marris Sofa and feel like I have been held hostage as I cannot cancel my order and buy it elsewhere since the chairs are already delivered. I received an update on July 11 stating that there is a production delay and I should expect my delivery by mid August.I followed up with a phone call to the manager, Denise ****, on August 3 and after giving me a list of excuses and having the audacity of saying "We have at least delivered the chairs within the 12 week period", she sent an apologetic email offering me a 10% discount and promising a call from the delivery people latest by September 7.
I did not receive any intimation from them and I sent an email on the 7th and again, today, with no courtesy of a response. This has ruined our whole experience of buying furniture and honestly I had the slightest idea that it would take 18 weeks to deliver the furniture. I would have bought it elsewhere. When I was promised 12 weeks, it should have factored in various possible reasons for delay but having to wait an additional 6 weeks for some fabric delay or something is absolutely unacceptable and a breach of contract. I would appreciate any help possible and would expect a reputable organization like Ethan Allen to be more accountable for their actions.
Read full review
Bridget of Clarksboro, NJ
Original review: Aug. 17, 2010
I ordered a $2400 sofa and made a down payment of $1098 last May 7, 2010. At first, the salesman said 3 months and at 3 months, I called and they said it would now be August. Now I called and they said it will be sometime in September. I feel I have been lied to and the saleswoman is never there nor returns my calls. I just want my sofa.
Original review: Aug. 14, 2010
brought in a vanity stool to replace old fabric with a new fabric. Paid for the work. Told me the work will be done in 2-3 weeks. After two weeks , the store called and said they didn't have the fabric I selected. They needed to ship in fabric. After another week or two, the new fabric shipped in arrived damaged. Had send for new fabric, now we are two months waiting for the stool. New fabric still not shipped to the factory to do the work, staff not helpful. It was sorry, that's it. I had to purchase another stool to use while I am still. Today, waiting for my stool to return.
Original review: Aug. 8, 2010
We purchased 2 leather sofas from Ethan Allen in Chandler. After less than 1 month, we noticed that the leather sags loosely over the cushions so that after a person sits on the sofa, the leather puddles and ripples around the impression of where they once sat. After less than 2 months of owning the sofas, the cushions have permanently formed wrinkles in the leather. We contacted our design consultant Jill about the problem and she explained that the way their leather performs. If we wanted to avoid the sagging and puddling, we should have gone with a vinyl product. Ethan Allen changed their leather in the last 10 to 15 years. Their former leathers did not perform this way. We have this problem even with the most firm cushions available and a mid grade leather.
Eleanor of Lake Oswego, OR
Original review: Aug. 5, 2010
I purchased two sofas and paid additional fee for firm cushions. Both sofas came without the firm cushions. We brought some of the cushions to the showroom to compare and they stated that we received the newer style of the sofa, which was not even on display. The "newer" style apparently has a very soft cushion, but this was not the sofa style we tried out and purchased. No one at any time mentioned that the style was changing. I do not and have never liked a soft cushion, which is why I paid extra for an even firmer cushion. They continue to charge to my credit card multiple charges without receiving a bill or statement. They must have my number on file. I have asked twice for a copy of the invoices.
Original review: Aug. 2, 2010
In 2003, we purchased $23,000 in Ethan Allen furniture in Redding, California. We bought a solid-maple collection that is now discontinued. We moved to Oregon a year later and noticed that the sateen finish and the wood scratched and dented very easily. Also, the wood would stain from various items that were placed on the wood. We knew we had a warranty so we called the E.A. store in Springfield, Oregon, and they sent someone to "fix" the damage to the furniture. It did not look better and we have to literally baby the furniture. It easily scratches, stains and dents. We paid so much for the furniture and are so disappointed in the lack of quality. We originally paid so much for the furniture thinking it would be a one-time purchase, but we were wrong. We are eventually going to have to purchase new furniture.
I do have another complaint and it is about the customer service at the store in Springfield, Oregon. We had a catalog that was recent with the most recent prices, and we wanted to buy an armoire. We went to the store to purchase it and noticed it was $300 more than the catalog price. The sales clerk said that the prices had just been raised but we insisted that we would pay the catalog price. They would not honor the price and they do not offer discounts or deals. Each store is different with sales, deals and customer service, and the store in Redding, CA gave us two sales when we purchased our furniture but the Springfield store did not.
Read full review
Ethan Allen Corin Dining Table
Source: https://www.consumeraffairs.com/furniture/ethan_allen.html?page=12
Tidak ada komentar:
Posting Komentar